Privacy Policy

This Privacy Policy explains how we use any personal information we collect about you when you use this website. This policy may be updated from time to time.

Principles of our privacy policy

  • We will never spam you with irrelevant emails.
  • You may opt out or in of our email communications at any time.
  • You have the right to remove any information we hold on you.
  • We will never sell, rent, make public or distribute your personal information.
  • We will only collect and process your personal data when absolutely necessary.

Relevant Privacy legislation

In line with our internal processes and systems, this website is designed to comply with the following policies:

  • UK Data Protection Act 1998 (DPA)
  • EU Data Protection Directive 1995 (DPD)
  • EU General Data Protection Regulation 2018 (GDPR)
  • EU Privacy and Electronic Communications Regulations (PECR)

The compliance of this website with the above policies will likely mean this website is compliant with data protection and privacy legislation around the world.

Who are we?

Website address: holdengrange.co.uk
Company name: Holden Grange Care Group
Address: Holden Grange, Holden Lane, Baildon, Shipley, West Yorkshire, BD17 6RZ

What information do we collect about you?

Contact forms
We collect the following information about you when you complete a form on our website:

  • Full name
  • Company name
  • Email address
  • Telephone number
  • Other information you supply relevant to your enquiry

A copy is sent to us via email and this information is stored on our customer management system.

Email Newsletter
If you choose to join our mailing list, your email address will be stored in Sender. Sender is a third-party data processor. At any time, you can unsubscribe from our newsletters, either from within the newsletter or by emailing us.

Our mailing list will be used exclusively for occasionally contacting you with services updates, important news and exclusive offers. We will not share your information with any third party.

Website visitor tracking
Like most websites, our website uses Google Analytics. This tool collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We use this information to better understand how visitors find us and how they interact with our website. We can use this to make adjustments to our website, to deliver a better user experience.

How do we use the information about you?

We collect information about you to respond to your query, understand your needs and provide you with a better service. Specifically, we use your information for:

  • Replying to your initial contact
  • Internal record keeping
  • Improving our services
  • Contacting you with marketing material relevant to your enquiry

You may opt-out at any stage from within an email received or by contacting us directly. A member of our team may contact you to respond to your enquiry.

To help improve our customer experience and manage enquiries effectively, we may share the information you provide (by phone or email) with our trusted partner, Smooth Group Limited. When appointed to do so, Smooth Group may support us by: Monitoring and improving enquiry follow-up; Carrying out quality checks and mystery shopping; Gathering feedback from recent enquiries; Assisting with enquiry handling and communication. Calls may also be recorded for training and monitoring purposes. Smooth Group acts as a data processor and will only process your information in accordance with our instructions, solely for the above purposes. They will securely delete your data when it is no longer required.

Cookies

A cookie is a piece of code that allows the web server to identify and track activity of the web browser. They are widely used in order to make websites work more efficiently, as well as to provide information to the owners of the website. You can enable or disable your cookie settings on our website at anytime via cookie settings. For further details please consult the help menu in your browser or visit allaboutcookies.org.

Access to your information and correction

If you provide us with your personal information, you have the following rights:

  • To review the user information that you have supplied to us.
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us.
  • To request that your user information not be used to contact you.
  • To request that your user information be deleted from our records.

To exercise any of these rights, please email us. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How to contact us

Please contact us by email if you have any questions about our privacy policy or information we hold about you.